CA ARCserve Backup Diagnostic Utilities 12.5

CA ARCserve Backup Diagnostic Utilities by CA

CA ARCserve Backup Diagnostic Utilities is a companion toolkit for CA ARCserve Backup that helps administrators and support engineers quickly diagnose, collect, and analyze information related to backup and restore operations. It streamlines troubleshooting by centralizing log gathering, environment snapshots, device checks, and configuration validation, helping you resolve issues faster and maintain reliable protection of your data.

Key capabilities:

• Automated data collection: Aggregates ARCserve logs, job histories, configuration details, system information, and relevant event data into a single, timestamped bundle suitable for support cases.
• Health and configuration checks: Validates common ARCserve Backup settings, agent connectivity, catalog or database integrity, and storage device mappings.
• Device and media diagnostics: Tests tape drives, libraries, and disk-based storage for connectivity, firmware levels, driver alignment, and basic performance.
• Performance assessment: Captures throughput indicators and resource utilization to help identify bottlenecks and tune backup windows.
• Guided troubleshooting: Runs targeted tests for frequent issues (for example, job hangs, catalog failures, and communication timeouts) and provides actionable findings.
• Report generation: Produces concise, structured reports that highlight warnings, errors, and recommended next steps.
• Case-ready packages: Compresses findings and supporting artifacts for easy submission to CA Technical Support.

Benefits:

• Speeds root-cause analysis and shortens recovery times.
• Standardizes diagnostics across teams and locations.
• Reduces back-and-forth during support engagements.
• Helps prevent recurring backup failures through proactive checks.

Typical use cases:

• Preparing environment data for a support ticket after job failures.
• Verifying system health after upgrades or configuration changes.
• Auditing device readiness before major backup windows.
• Baseline performance measurement and ongoing optimization.

Compatibility and usage:

• Designed for use with supported versions of CA ARCserve Backup and its agents; availability and features may vary by platform and version.
• Run with appropriate administrative permissions and, when possible, during maintenance windows.
• Refer to the product documentation or release notes for specific platform support and usage guidelines.

CA ARCserve Backup Diagnostic Utilities is developed by CA. The most popular versions of this product among our users are: 12.0, 12.1 and 12.5. The name of the program executable file is CADiagWiz.exe.